bj 999 Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by the bj 999 platform ("Site", "we", "us"). This Policy explains what information we collect when you use our site, create an account, manage deposits or withdrawals, or contact us in any way — and how we use and protect that information.

This Policy should be read together with our Terms and Conditions. By using the site, you are considered to have agreed to all the terms of this Privacy Policy. If you do not agree with any term, please stop using the site.

1 What Information We Collect

We collect two types of information — what you provide directly, and what is collected automatically while you use the site.

1.1 Information You Provide Directly

• Name, date of birth, and gender
• Email address and mobile number
• National ID or passport details (for identity verification)
• bKash, Nagad, Rocket, or bank account details (for financial transactions)
• Username and password
• Any information provided when contacting our support team

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Login time, page browsing history, and session duration
• Usage patterns collected through cookies and similar technologies
• Transaction history and gameplay data

2 Purpose of Data Collection

We use your information only for specific, lawful purposes. These are described in detail below:

2.1 Account Management

We use your basic personal information to create, verify, and maintain your account, and to ensure login security. This includes OTP verification and identity confirmation processes.

2.2 Processing Financial Transactions

Your payment details are required to manage deposits and withdrawals. We collect the relevant information to process transactions via bKash, Nagad, Rocket, and bank transfers — however, full card or account numbers are never stored.

2.3 Service Improvement

We analyse usage patterns to improve the platform experience, resolve technical issues quickly, and plan new features.

2.4 Security and Fraud Prevention

We use various technical methods to protect against unauthorised access, suspicious transactions, and account compromise. Your information is an essential part of these security measures.

2.5 Communication and Support

Your contact details are used for our 24/7 live chat and email support. If you encounter any issue, we use this information to respond promptly.

3 Data Storage and Security

bj 999 follows industry-standard technologies and practices to protect your information.

3.1 Encryption Technology

Our site uses SSL encryption, which secures all data transmitted between your browser and our servers. Sensitive financial information is stored with an additional layer of encryption.

3.2 Access Control

Only authorised staff can access your personal information. Access is restricted according to each staff member's role, and regular security audits are conducted.

3.3 Retention Period

Data is retained for as long as necessary to meet legal obligations. Certain financial and identity-related information may be retained after account closure in accordance with applicable law.

4 Sharing Data with Third Parties

bj 999 does not sell your personal information or share it with third parties without permission. However, data may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted partners engaged for payment processing, identity verification, and technical services. These partners are required to follow privacy standards equivalent to ours.

4.2 Legal Obligations

We may be required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, we always provide only the minimum information required.

4.3 Business Transfers

In the event of a transfer of any part of the company or its assets, user data may be transferred to the relevant party, but it will always remain protected under this Policy.

5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve site functionality and user experience.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and operate core site functions. Without them, the main services of the site will not work properly.

5.2 Functional Cookies

These cookies are used to remember your preferences, language selection, and personalised settings, so you do not have to reconfigure them each time you log in.

5.3 Analytical Cookies

Anonymous usage data is collected to understand which parts of the site are used most and where improvements are needed. You can disable these cookies from your browser settings, though some features may become limited as a result.

6 Your Rights

We believe you should have clear rights over your own information. Your key rights are listed below:

6.1 Right to Access

You may request to know what information we hold about you. We will provide you with a summary of that information within a reasonable time.

6.2 Right to Correction

If the information stored in your account is incomplete or incorrect, you may request a correction. You also have the option to change some information yourself from your account settings.

6.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, some data may be retained for a specified period due to legal obligations, ongoing transaction disputes, or fraud prevention needs.

6.4 Right to Object to Processing

You may object to your information being used for marketing purposes. You can submit such a request via our email or through live chat.

7 Protection of Minors

bj 999 strictly does not provide services to anyone under 21 years of age. We verify age at registration and do not knowingly collect information from anyone under 21.

If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed. Our Responsible Gaming Guidelines discuss this in detail.

8 Third-Party Links and Services

Our platform may have connections to third-party services such as payment gateways or game providers. These third parties have their own privacy policies, and our Privacy Policy does not apply to those services. We are not responsible for how they use your information.

Before using any game or payment service displayed on the site, you are advised to review the relevant provider's policy.

9 Changes to This Policy

We may change or update this Privacy Policy from time to time. If there is a significant change, we will post a notice on the site and update the "Last Updated" date at the top of the document.

If you continue to use the site after changes have been made, you will be considered to have agreed to the revised policy. It is therefore a good habit to read this policy regularly. To learn about all terms of use related to the site, please also visit our About Us page.

10 Contact Us

If you have any questions, comments, or requests regarding your information related to this Privacy Policy, please contact our support team. We provide 24/7 support in both Bangla and English.